Marie L. Radford, Ph. D.

Just Out! Virtual Reference Service: From Competencies to Assessment
Lankes, R.D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). NY: Neal-Schuman. I'm one of the editors and author of the chapter: Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium (pp. 77-88).

Other Recent Publications

Radford, M. L. (January/February, 2008). How to conduct a focus group. Marketing Library Services, 22(1), 1-3.

Connaway, L. S., Radford, M. L., & Dickey, T. J. (December/January, 2008). On the trail of the elusive non-user: What research in virtual reference environments reveals. ASIST Bulletin, 34(2).

Radford, M. L. & Connaway, L. S. (February, 2007). “Screenagers” and Live Chat Reference: Living Up to the Promise. Scan. 26(1), 31-39.

Upcoming Presentations

At the American Library Association, Anaheim, CA, June 26-July 2, 2008.
• Keynote address: Quality Service in an Impersonal World, RUSA President’s Program, Monday, June 30,2008, 1:30pm-3:30pm.
  
• Connaway, L. S., Radford, M. L., Dickey, T. J., & Williams, J. D. “I find what I need” Investigating the behaviors and information seeking preferences of non-users of virtual reference. Library Research Round Table.
• To participate on panel for ULS,Saturday, June 28, 2008.
  
  Additional Upcoming Presentations
  

  To present paper: Introduction to Chat Reference: Getting Comfortable and Increasing Accuracy.
  NJLA, Long Branch, NJ, April 30, 2008.
  

  To present paper: Pls hury it up thanks!!!
  Florida Library Association, St. Pete Beach, FL, April 24, 2008.
  

  PowerPoint presentations and handouts for prior presentations relating to Seeking Synchronicity grant findings on chat reference are available on the "Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives" website.
  

  Link to
  

  School of Communication, Information & Library Studies, Rutgers University

  Course Syllabi

  Press Release for IMLS Grant
  

  The Atlantic Journal of Communication

  The Professors - I play keyboards with this cool band.

  Gary P. Radford's Webpage

  
  
  

Contact Information
Phone: (732) 932-7500 x8233
Fax: (732) 932-6916
E-Mail Me
School of Communication, Information & Library Studies
Rutgers University, 4 Huntington Street, Room 329
New Brunswick, NJ 08901-1071

Radford Consulting

Radford Consulting E-mail

Academic Vita

Blog: Library Garden

Link to: "Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives" IMLS Grant for which I am co-principal investigator with Lynn S. Connaway of OCLC.

Biosketch:
I am a tenured Associate Professor at SCILS, Rutgers University. Prior to this, from 2002 to August, 2004, I was Acting Dean at Pratt Institute, School of Information and Library Science. I was an associate professor at Pratt from 1996-2004, tenured in 2001. I have taught courses in Interpersonal Communication, LIS Theory, Reference Services, Management, Online Searching, and School Media. I also conduct library research, evaluation, and training with Radford Consulting. I am an interdisciplinary scholar, with interests in the library and information field as well as in interpersonal communication and cultural studies.
My research focus is on interpersonal communication in reference encounters (face-to-face and in virtual environments), nonverbal communication, media stereotypes of librarians and libraries, qualitative assessment of real and virtual reference services and library programs, and cultural studies.
I am active in both library and communication organizations, including , the Association for Library and Information Science Education (ALISE), the Library Research Round Table of the American Library Association, and am a member of the ALA Committee on Research and Statistics and the Reference Services Section (RSS) Representative to the ALA Reference and User Services Association (RUSA) Publications Committee.
I am the Rutgers SCILS liaison to the New Jersey Library Association, the SCILS Alumni Association, and SCILS Beta Phi Mu Omicron Chapter
I am an Associate Editor of The Atlantic Journal of Communication and secretary of the New Jersey Communication Association.. Also, I am Past President of the The New York State Communication Association. .

	Virtual Reference Service: From Competencies to Assessment. Lankes, R.D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). NY: Neal-Schuman. I'm one of the editors and author of the chapter: Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium (pp. 77-88).
	Web Research: Selecting, Evaluating, and Citing(2006) 2nd ed. with co-authors Susan Barnes and Linda Barr, was published by Allyn and Bacon, Boston. Purchase this book at Barnes and Noble.
	"The Reference Encounter: Interpersonal Communication in the Academic Library" was published in 1999 by the American Library Association/Association of College and Research Libraries, Chicago, Illinois. It is now out of print, but you can download it free of charge by clicking on the above title.